During one of the several snow days that we had during the insanity that was this winter, I decided to use the time to accomplish a few quick and easy wedding tasks. One of these was setting up our hotel room block. We had already decided what hotel we wanted to stay at and we just needed to call and make everything official. The hotel we picked out was the J.W. Marriott.
It’s a four star hotel and seems to be pretty highly rated. There are two five star hotels in downtown Indy, but the view from the J.W. is exquisite, so we figured we could deal with slightly less luxurious rooms for a fabulous skyline scene.
I had never set up a hotel block, so I had absolutely no idea what I was doing and got transferred to three different people before I found who I needed to talk to. Friendly tip, when you’re dealing with rate negotiations and large groups, you want to talk to someone in the sales department, not the reservations desk.
I gave the sales rep my information and after pulling up some information about the weekend of the wedding, she said the words that would cause my first real panic/mental breakdown of the planning process, “I’m sorry, there’s a city-wide convention in town that weekend, so we are no longer accepting group reservations for that date.”
Excuse me, what? A city-wide convention? Convention for who? How can there be that many people? You have HOW many rooms? And they’re ALL filled? This thing is four months away, how can they possibly have everything booked up already? This is totally ridiculous!
All these things are running through my head, but the only thing I could stammer out was an astonished “What?!?” She apologized profusely and assured me that if there was anything she could do, she would, but it was simply not possible.
The only thing I could do was hang up and begin to form plan B.